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FAQ
Frequent Questions:
We are sorry to hear that you need to return a product. We have a simple and easy return process to ensure your satisfaction. If you are not pleased with your purchase, you can request a return through our online return portal without needing to log in to your account. Simply use your order number and email address to access the portal and submit the request.
Click here to visit our easy return portal
After submitting the request, we will provide you with a return shipping label or instructions for dropping off the package at your local post office or a USPS location. Once we receive the items and verify their condition, we will issue a refund to the original form of payment. In certain cases, there is no need to return the product - instead, we encourage you to share it with someone who might enjoy it or donate it to a charitable cause. For any assistance during this process, please do not hesitate to contact our support team.
Where is my order number?
You can easily find your Order Number by searching your email for the Underoutfit order confirmation email. The order number starts with #UNxxxx .
OR
On the packing slip, it's written under the "Reference #" column and also starts with the # sign.
Note: Free items cannot be refunded, but you may exchange them or skip to the next item.
**Although taxes are not shown, they will still be refunded.Occasionally, technical difficulties such as website updates or errors may prevent you from accessing your account or resetting your password. If you are trying to process a return and facing such issues, you can still do so by going directly to our return portal. Use your order number and the email associated with the order to proceed.
If you need to reset your password, and you're not receiving the email, please check your spam or promotions folder as it might be directed there. We are committed to resolving access issues as swiftly as possible and if you continue experiencing problems or need further assistance, our customer support team is readily available to help guide you through the process.
Returns must be initiated within [180] of receiving your order. Items
It's OK if items were opened and used. We encourage you to use our products.
Easy Return Portal
Click here to visit our easy return portal
Refund process
Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be processed to the original payment method.
Non-Returnable items
Certain items may not be eligible for return due to hygiene, final sale, or other reasons. These items will be clearly marked on the product page.